[Initial Question]:
(6:12 pm) [System] Customer has entered chat and is waiting for an agent.
(6:14 pm) [Steven H.] Good afternoon and thank you for contact Hostgator, my name is Steven and I will be assisting you today.
(6:14 pm) [Steven H.] Are you accessing this via cpanel or root?
(6:15 pm) [ERICK]: both the portal and cpanel
(6:16 pm) [Steven H.] When you log into cpanel you're seeing no databases currently?
(6:17 pm) [ERICK]: i have 2databases, and i can see it in the manage database, but in the phpmyadmin where i want to manipulate it, no databases is the output
(6:17 pm) [ERICK]: phpmyadmin displays on databases
(6:17 pm) [Steven H.] testjoel and wrdp1?
(6:18 pm) [ERICK]: yes sir.
(6:18 pm) [Steven H.] I am seeing them
(6:18 pm) [Steven H.] Would you mind logging out of your cpanel, clearing your history and logging back in?
(6:19 pm) [ERICK]: i can't see them, and phpmyadmin just displays no databses
(6:20 pm) [ERICK]: okay sir. wait, i'll just use other browser.
(6:20 pm) [Steven H.] Absolutely.
(6:23 pm) [ERICK]: pls wait.
(6:24 pm) [Steven H.] Of course Erick
(6:26 pm) [ERICK]: still phpmyadmin says no databases. i login at portal, click hosting>databases and click phpmyadmin
(6:28 pm) [Steven H.] Are you loggin into your cpanel?
(6:28 pm) [ERICK]: yes
(6:28 pm) [Steven H.] Please do so via the cpanel link
(6:28 pm) [Steven H.] What login portal are you going through?
(6:29 pm) [ERICK]: what is the link sir? the only link gator gave was http://portal.hostgator.com
(6:29 pm) [Steven H.] Did you receive your welcome email?
(6:29 pm) [Steven H.] https://gator4216.hostgator.com:2083
(6:30 pm) [ERICK]: yes, from the portal a redirection to https://gator4216.hostgator.com:2083 is also i accessed into phpmyadmin
(6:30 pm) [Steven H.] Would you mind logging into the cpanel
(6:30 pm) [ERICK]: are you accessing also phpmyadmin?
(6:31 pm) [Steven H.] So log out of cpanel and then log in via that link
(6:31 pm) [Steven H.] yes and I do see the databases
(6:31 pm) [ERICK]: i am login at cpanel sir,
(6:31 pm) [ERICK]: 3times just now.
(6:31 pm) [Steven H.] It is not suggested to go through portal.hostgator.com as it is still under development atm
(6:31 pm) [ERICK]: https://gator4216.hostgator.com:2083/cpsess106148275/frontend/x3/sql/PhpMyAdmin.html
(6:31 pm) [Steven H.] ab9162 with this username correct?
(6:31 pm) [ERICK]: yes.
(6:31 pm) [ERICK]: okay, i'll try using that username.
(6:33 pm) [Steven H.] What username were you using?
(6:33 pm) [Steven H.] To access your cpanel.
(6:33 pm) [ERICK]: login invalid.
(6:34 pm) [ERICK]: i use ab9162 as username, and password is the same with the one they give me to access the portal.
(6:34 pm) [Steven H.] What is the password you are attempting to use?
(6:35 pm) [ERICK]: can you try yourself sir, my password is zn92jc03tf
(6:35 pm) [Steven H.] that password is not what is matching my logs
(6:35 pm) [Steven H.] Would you mind checking your welcome email, is that the password that is matching the welcome email for cpanel?
(6:36 pm) [ERICK]: that's the only login info that they gave me, how will i know what is my cpanel login details
(6:36 pm) [ERICK]: only 1 welcome email from billing@hostgator.com I received
(6:37 pm) [Steven H.] I resent the welcome email to you, would you mind checking your email?
(6:38 pm) [ERICK]: thanks.
(6:38 pm) [ERICK]: as a newbie in your company, i am having lot of headaches for this almost 24hrs after payment.
(6:38 pm) [Steven H.] I am sorry for the inconvenience.
(6:39 pm) [Steven H.] Do you see the email now?
(6:40 pm) [ERICK]: yes, i have received it now at it's in the spam and was marked with warning that it contains fraudulent activity same as in my browser. ;-(
(6:42 pm) [Steven H.] My apologies.
(6:43 pm) [Steven H.] Alright I am seeing the changes.
(6:43 pm) [Steven H.] That will cause a 24-48 hour propagation, but we can install quickinstall and the like without worrying too much
(6:44 pm) [Steven H.] What name servers do, they act like the house address for your website.
(6:44 pm) [Steven H.] So when you go to your website, it's just as if someone came knocking on the door
(6:44 pm) [Steven H.] Sorry
(6:45 pm) [ERICK]: i can't get it.
(6:45 pm) [Steven H.] You are still not seeing the databases?
(6:46 pm) [Steven H.] And to be clear, testjoel and wrdp1 are the two databases in question?
(6:46 pm) [ERICK]: wait, my phpmyadmin is still loading
(6:46 pm) [Steven H.] Alright
(6:47 pm) [ERICK]: thnaks, i can see it now. can you follow up my other ticket about fraud warning? technical support is almost 14hrs now.
(6:47 pm) [Steven H.] Where are you seeing the fraud warning?
(6:48 pm) [ERICK]: in my email and in my browser.
(6:50 pm) [Steven H.] inside your personal email?
(6:50 pm) [Steven H.] about an email received from hostgator.com?
(6:51 pm) [ERICK]: yes, which other hosting which i came from (cpanel info has no warning).
(6:51 pm) [ERICK]: and also in my opera browser. you can check the screenshot in my ticket
(6:52 pm) [Steven H.] A moment
(6:53 pm) [ERICK]: and i think i am not the only one experiencing this
(6:53 pm) [Steven H.] I do see it in the ticket, and the ticket is open, it is in the correct queue (for security), administrative staff will be responding as quickly as possible. My apologies on the delays.
(6:54 pm) [Steven H.] A moment while I internally note it
(6:57 pm) [ERICK]: have you solve this issue before? i know that you are aware of this? - netcraft detected
(6:57 pm) [Steven H.] Looking at it I have been unable to duplicate the error, administrative staff will have to review the account to see if there is a malware issue.
(6:58 pm) [Steven H.] As for the databases, are you able to currently see the two databases?
(7:00 pm) [Steven H.] Erick?
(7:03 pm) [Steven H.] Erick?
(7:03 pm) [ERICK]: yes i can see the datbases
(7:04 pm) [ERICK]: #1 gmail detects the welcome email from sales as fraud, and
(7:04 pm) [ERICK]: #2 opera detects your cpanel as fraud
(7:05 pm) [Steven H.] Alright thank you, I've notated the ticket in regards to the issue, Administrative Staff will be responding as quickly as possible. Unfortunately that is not something I can solve in chat support. Thankfully though the database issue is resolved.
(7:06 pm) [ERICK]: just a point of information where it seems you are innocently unaware which you can take note and forward to your admin/tech
(7:06 pm) [ERICK]: thanks again.
(7:06 pm) [System] Chat closed by customer request.